Hospital and Emergency Care in Tucson AZ

My mother recently took two unexpected trips to the emergency room at St. Joseph's hospital here in Tucson, AZ. She had never been admitted in emergency care before and was a bit scare, bewildered, and worried, not to mention - in health crises.

The local papers sometimes feature stories on the poor health care and worse customer service one receives in Tucson medical care. For those of you who read my blog, you know I'll often comment on restaurant service, so I felt "duty-bound" to share a bit of my mother's experience. For the sake of brevity, I'll leave out most details of her illness. (She is under medication and recovering nicely, thank you!)

During trip #1 - We encountered a young man who took her immediate vitals, etc. in emergency entrance lobby. Polite, funny, looked my mother in the eye. Wow. She was given a room in less than 20 minutes at a time many were suffering from swine flu. The doctor himself came and got me out of waiting after she was situated and assured me she was being taken care of. She went through a battery of tests and every clerk, assistant, technician, etc. was kind, thoughtful, and unhurried. I especially remember one wheeling her down for a CatSkan singing..."Money, money money money...Muh...neee (Pink Floyd)

Ten days later she was re-admitted again with immediate entrance and was situated in a ward room until admittance. During her initial ward visit she was seen by the general hospitalist doctor, the pulmanary specialist, an internist, a respiratory specialist, and her cardiologist from the previous visit was notified. All were polite, kind, thoughtful, unhurried, and many showed a nice sense of humor trying to help my elderly mother relax and recover. During her stay of two days the nurses were kind and quick to answer pages, cleaning staff hummed and talked to the patients politely, and medical staff explained things to my mother, complete with written instructions.

Sure, there were a few glitches and incorrectly written precriptions, etc. but for the sake of the overall experience, I choose to disregard those things right now. I am glad I was with my mother to figure out all the medications, etc. afterwards, for sure.

Bottom line?? Hats off to the staff of St. Joseph's hospital here in Tucson. Thank you for your bedside manner and humane demeanor. It's what hospital and health care SHOULD be, and for my mother's two experiences - was. May all of you experience the same care should you find yourselves in a similar situation some day. Thank you.